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Privacy Policy

Privacy Policy

This privacy policy applies to this website operated by ilumi on behalf of Symington’s Ltd and to the processing of personal information by Symington’s Ltd in conjunction with this policy.

ilumi respects your privacy and is committed to protecting the personal information you share with us. Should you decide to share with us your information for identification when using this website, then be assured that it will only be used in accordance with this privacy statement.

Symington’s Ltd may change this policy from time to time by updating this page.


What information do we collect?

When you place an order, complete a registration or enquiry form, or communicate with us for any reason we will securely collect and store your personal information you choose to share with us. We also collect anonymous data regarding your visit to our website including location data, weblogs, and traffic statistics.

How do we use your personal information? By accessing this Site and placing an order on ilumiworld.com, you agree that we may collect, store, process, and use your personal information for the purposes of providing you with Site services and developing our business which shall include (without limitation):

  • Fulfilling orders and dealing with any problems that may occur in fulfilling your order. Please do not submit your personal information to us if you do not wish us to collect it.
  • Personalising your visits to the Site
  • Developing the design and style of the Site to improve the Site offer to you.
  • Sending promotional newsletter emails about new products, special offers, or other news we feel may be relevant (only if you have opted in to receive such communication). You may opt out of receiving such marketing email messages at any time, free of charge, by following the instructions in any marketing communication.
  • Communicating (and personalising such communication) with you
  • Informing you if you have been successful in any Site competitions or promotions
  • Compiling customer reviews
  • Conducting market research
  • Carrying out statistical, technical and logistical analysis
  • Internal record keeping and internal analysis

Do you collect any other data?

We may automatically collect anonymous information about your visit when you access the Site. This type of data collection will involve the use of cookies. A cookie is a small text file that is placed on your device’s hard drive by the web browser when you first visit access certain Sites. Cookies allow a website to recognise a user’s machine. For more information about cookies, how they work and what choices you can make through your own browser settings see www.allaboutcookies.org. See our Cookie Policy for more information.


Who sees your data?

With the exception of our credit card service provider, subsidiaries, affiliates, and trusted vendors, Symington’s Ltd will not sell, rent, give or otherwise provide any information to any third parties without obtaining your prior permission. We never keep credit card or financial details on file. We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies' lawful requests for information. Symington’s Ltd may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets, or reorganisation of our business.


Product Reviews & Blog Comments

The Site makes product reviews, blogs and other such user generated content available to users of the Site, and registered users can provide content for and participate in these facilities. Any information that is disclosed in these areas of our Site becomes public information and you should always be careful when deciding to disclose your personal information.


Safeguards and Security

No data transmission over the internet can be entirely secure, so we do not guarantee the security of your personal information and/or use of the Site. We maintain reasonable technical and organisational security measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. Transmission of data by you is at your own risk.

In addition to these safeguards, your personal information is protected in the UK by the Data Protection Act 1998. This provides that the information which we hold about you should be processed fairly and lawfully, should be accurate, relevant and not excessive, not be retained for longer than is necessary and, if applicable, be kept up to date. We shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations. For more information on the Data Protection Act 1998 and your related rights please see www.ico.gov.uk

We do not accept responsibility for the privacy policy of any third party websites or links to external websites.


Accessing Your Personal Information

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will correct any information found to be incorrect. If you wish to review or receive copies of the personal information we hold about you, or have any other queries please write to us (including full details of your request) at:

Symington’s Ltd Unit 8 South Fork Industrial Estate Dartmouth Way Leeds LS11 5JL

We may charge a small administration fee in relation to fulfilling a request for access to personal information.