Welcome to Ilumi World

Terms and Conditions

Symington's Limited Terms and Conditions of sale

This page tells you information about Symington's Limited ("we", "us" and "our") and the terms and conditions ("Terms") upon which we sell the products ("Products") listed on www.ilumiworld.com (the "Website") to you.

By ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it. Therefore, please read these Terms carefully and make sure that you understand them, before ordering any Products from our Website.

You should print a copy of these Terms for future reference.

We may change these Terms from time to time. Any such changes will take effect when posted on the Website and it is your responsibility to read these Terms on each occasion you order Products from us. Your continued use of the Website shall signify your acceptance to be bound by the Terms.


1.1 All orders for Products you place via the Website will be subject to acceptance in accordance with these Terms.

1.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

1.3 Please note that placing an order on the Website does not mean that your order has been accepted or that we have entered into a binding contract with you at this stage. Our acceptance of your order will take place as described in Clause 1.4.

1.4 We will confirm our acceptance of your order by sending you an e-mail that confirms the order and that we accept it (the "Confirmation"). The contract between us and you will only be formed when we send you the Confirmation (the "Contract").

1.5 All Products shown on our Website are subject to availability. If we are unable to supply you with a Product, we will contact you to offer an alternative replacement. If this is not suitable, we can withhold your order until stock is available or cancel your order, at your request.


2.1 As a consumer you have a statutory right to cancel the Contract during the period set out below in Clause 2.2. This means that during the relevant period, if you change your mind or for any other reason you decide you do not want to keep a Product and/or, you can notify us of your decision to cancel the Contract and receive a refund (provided always that you have kept reasonable care of the Products). Your right to cancel the Contract does not apply to Products that because of their nature deteriorate or expire rapidly.

2.2 You may cancel the Contract at any time between the date of the Confirmation and the date, fourteen (14) days from the day after the day you receive the Products.

2.3 To cancel a Contract, please contact us on 0800 505 3232 or e-mail us shop@ilumiworld.com. You may wish to use the cancellation form found at the end of these Terms, although you are not obliged to do so. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation by email then your cancellation is effective from the date you sent us the email. If you would like to cancel a Contract prior to order dispatch, we recommend that you to contact us immediately by telephone due to the short dispatch times we work from.

2.4 If you cancel the Contract in accordance with the statutory right referred to in Clause 2.1, you will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for as part of the original transaction (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), save that we may make a deduction from the refund for any loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. In this case, 'unnecessary handling' means any handling other than what is necessary to establish the nature, characteristics and functioning of the Products. We will process the refund due to you without undue delay and, in any event, within 14 days after of the day on which we receive back from you the Product supplied or (if earlier) 14 days after the day you provide evidence that you have returned the Product.

2.5 If you have received the Products and want to exercise your right to cancel the Contract in accordance with Clause 2.1, then you must return the Products to us as soon as reasonably practicable, and in any event within 14 days of the date you provide us with notification of cancellation in accordance with Clause 2.3. Unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us.

2.6 All refunds will be made to the credit card, debit card, or via the PayPal account used by you to pay for the Products.

2.7 As a consumer, you will always have statutory rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

2.8 If you have returned the Product(s) to us under this Clause 2 because they are faulty or mis-described, we will replace the Product(s) at no further cost to yourself, or refund the price of a defective Product in full, and any applicable delivery charges.


3.1 Products ordered through the Website are for delivery to addresses within the United Kingdom and the following countries: Republic of Ireland, Belgium, Luxembourg, Netherlands, France, Monaco, Denmark, Germany, Italy, Spain, and Portugal.

3.2 Delivery charges and estimated timescales for Delivery will be confirmed to you at the point of checkout and in the Confirmation. We make every effort to deliver Products within our delivery terms, however delays are occasionally inevitable and all Products are subject to availability. Time for delivery shall not be of the essence.

3.3 We shall have no liability to you for any direct, indirect or consequential loss, including but not limited to, loss of profit, costs, damages, charges or expenses caused by any delay in the delivery of the Products.

3.4 Delivery will be completed when the Products are delivered to the address you gave us in your order and as confirmed in the Confirmation. 3.5 Risk in the Products will pass to you upon the completion of delivery and title to the Products shall pass to you once we have received payment in full, including all applicable delivery charges.


4.1 The prices of the Products will be as quoted on the Website from time to time. We take all reasonable care to ensure that the prices of Products on the Website are correct at the time when the relevant information was entered onto the system. However, the Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

4.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Confirmation.

4.3 The price of a Product does not include delivery charges. Our delivery charges are as quoted on the Website from time to time.


5.1 You can only pay for Products using credit card, debit card or via PayPal. We accept the following cards Visa, MasterCard or PayPal.

5.2 Payment for the Products and all applicable delivery charges is to be made in advance.

5.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of the Confirmation, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.


6.1 Nothing in these Terms limits or excludes our liability to you for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979; or (d) defective products under the Consumer Protection Act 1987.

6.2 Subject always to Clause 6.1, we shall be under no circumstances whatsoever be liable to you whether in contract, tort (including negligence), for breach of statutory duty or otherwise for any of the following (whether directly or indirectly) arising under or in connection with the Contract: (a) any loss of profits, sales, business, or revenue; (b) loss or corruption of data, information or software; (c) loss of business opportunity; (d) loss of anticipated savings; (e) loss of goodwill; or (f) any indirect or consequential loss.

6.3 Subject to Clauses 6.1 and Clause 6.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise (whether directly or indirectly), shall in no circumstances exceed the price of the Product(s).

6.4 Except as expressly stated in these Terms, we do not give any representation, warranty or undertaking in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.

6.5 This Clause does not affect your statutory rights.


7.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act or event beyond our reasonable control, including without limitation, extreme weather conditions, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster (Force Majeure Event).

7.2 If a Force Majeure Event takes place that affects the performance of our obligations under a Contract: (a) we will contact you as soon as reasonably possible to notify you of the Force Majeure Event; and (b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Force Majeure Event. Where a Force Majeure Event affects our delivery of Products to you, we will arrange a new delivery date with you after the Force Majeure Event is over.

7.3 If we have to contact you or give you notice in writing, we will do so by e-mail, using the email address you provided to us in your order. If you should need to contact us at any time, please email us at shop@ilumiworld.com or call us on 0800 505 3232.

7.4 We may assign or sub-contract all or any part of our obligations under the Contract to any person, firm or company. You may not assign, sub-contract or otherwise dispose of the Contract or any part of it without our prior written consent.

7.5 The Contract is between you and us. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties Act) 1999.

7.6 If any provision of the Contract is held invalid, illegal or unenforceable by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if the Contract had been executed with the invalid, illegal or unenforceable provision eliminated.

7.7 Any failure or delay by us in enforcing or partially enforcing any of our rights or remedies under the Contract will not be construed as a waiver of any of our rights under the Contract and shall not prevent us from later asserting such rights.

7.8 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by and construed in accordance with the laws of England and Wales and we each agree to submit to the exclusive jurisdiction of the English courts in all matters relating to the Contract (whether contractual or otherwise).


8.1 The following are the terms and conditions of use of this website and its services. If you do not accept these conditions, you must not use this website or services. This website is operated by:

Symington’s Ltd Registered Office: 1-2, Dartmouth Way, Leeds, West Yorkshire, LS11 5JL Registered in the UK: 2528254

The content on this website is provided 'as is', and Symington’s Ltd gives no representation or warranty as to the accuracy of the content and assumes no responsibility for errors or omissions in it or the effect it has upon your computer. This site includes links to other sites on the Internet. We cannot vouch for the suitability or accuracy of the content of those sites and so you use them at your own risk. Any references to linked sites or to third-party companies, products or services by name does not constitute or infer its endorsement by Symington’s Ltd.

The information available on the site might from time to time be incomplete, out of date or inaccurate. We reserve the right at any time and without prior notice to make changes and corrections to the material on the site or to make parts or all of this site unavailable at any time without notice. We try to make this site as useful as possible, but none of the material it contains is professional advice or a substitute for it, and cannot be relied upon as such.


9.1 Unless specified to the contrary, the contents of this website and these pages are protected by copyright. The authors and creators of the material on the website assert their moral rights. The contents of this website (including text, design and graphics) are trademarked and copyrighted materials of the Symington’s Ltd. All rights are reserved. They may not be used, transmitted or reproduced unless in accordance with prior written instructions issued by us. No use, transmission or reproduction is permitted other than the following: (a) Permission is given for the downloading and temporary storage of pages where indicated on such pages, for the sole purpose of individual viewing on a standalone PC or monitor. Such pages may be printed, but these may not be further reproduced, copied or transmitted in any way to those other than the initial individual user. You may not reproduce any other part of the website including, but not limited to, the structure, overall style and program code.


Chinese new year 3 for 2 offer is applicable to single units only & excludes hampers, banquets or meal plans

£5 off £25 first time buyer offer not applicable to meal plans. 

10% off HELLOSEPT code is subject to a £20 minimum spend. This offer is not not applicable to meal plans. 

20% off display banners are subject to a £40 minimum spend. This offer is not applicable to meal plans, banquets or hampers.

£5 off vouchers are subject to £20 minimum spend. This offer is applicable to selected products only, not including meal plans.

10.1 Symington’s Ltd offers a range of promotional discounts on orders of ilumi. We reserve the right to vary any of the following conditions of use or to withdraw a promotion at any time.

10.2 Unless stated, each promotion is limited to one per household. No discount can be used in conjunction with other offers. Discounts are not applicable to already discounted products such as meal plans, banquets or hampers.

10.3 Where the redemption of a promotion is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products. Excluded products and supplementary charges, such as delivery, gift wrap or postage & packing, shall not count towards a minimum spending requirement, unless otherwise stated.

10.4 Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage. Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the offer description.

10.5 Where free product(s) are offered, Vegetarian & Vegan customers can often substitute meat for meat-free product(s) in their basket. Symington’s Ltd will strive to offer a variety of promotions to suit all tastes across the year.

10.6 By redeeming promotions which include alcohol products, customers acknowledge that they are of legal age, 18 years and above, to purchase and consume alcohol.

10.7 Symington’s Ltd reserve the right to refund any orders that breach the terms of such promotions.

10.8 Specific T&Cs for individual promotions will be highlighted in email communication.

Cancellation Form

To Symington's Limited, 1-2, Dartmouth Way, Leeds, West Yorkshire, LS11 5JL with email address shop@ilumiworld.com:

I/We [] hereby give notice that I/We [] cancel my/our [*] contract of sale of the following goods:

Ordered on []/received on [],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),


[*] Delete as appropriate.